Refund policy

Here at Faraway Island Collectibles, we take pride in ensuring that your goods have been carefully packed to ensure that your item is not only of the highest possible quality, but that it arrives safely at your nominated delivery address. We recognize the importance of buying mint condition collectables and do the best we possibly can to ensure they remain that way from door to door.

However, sometimes items do become damaged in transit thereby making the goods unfit for their intended purpose. If this is the case with your item please contact Faraway Island Collectibles immediately via email to
Matthew@farawayislandcollectibles.com

Customers who have purchased from Faraway Island Collectibles should note that all returns/exchange enquiries must be received by Faraway Island Collectibles within 5 days of you receiving your goods at your nominated delivery address. A Faraway Island Collectibles Customer Support representative will be in contact with you within 1 - 2 business days after receiving your enquiry.

Upon receiving notification of damage, we may request photographic evidence of the parcel and/or the particular product that has the issue. We will review this photo and contact you at our earliest convenience to discuss your options in relation to the product issue.